Refund policy

Thank you for shopping with Crafted By Emilee! Because many of my items are handmade with care, please review our policy before purchasing.

Ready-to-Ship Items We accept refund requests within 30 days of delivery for ready-to-ship items. To be eligible, items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us at craftedbyemilee@gmail.com with your order number and reason for return. Once your return is received and inspected, I will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Custom & Personalized Orders All custom and personalized orders — specifically including custom pens, tumblers, — are final sale and are not eligible for returns or refunds (as long as we have a thread of communication on design, spelling etc) . If your custom item arrives damaged or defective, please contact us within 7 days of delivery with photos and we will make it right.

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please reach out within 7 days of delivery. We'll work quickly to resolve the issue with a replacement or refund.

Non-Returnable Items

• Custom or personalized items
• Sale or clearance items
• Digital downloads

Questions? Reach out to me at , CraftedByEmilee@gmail.com — I am happy to help come up the best solution, Thank you